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Terms and conditions of business of LancoPak Limited.

LancoPak Limited is here after referred to as “The Company”.


The acceptance of an order by the Company will be exclusively subject to these conditions which shall
accordingly take precedence over and exclude any terms or conditions which the purchaser may purport to
introduce even if such conditions contain a condition similar to this one.


All pricing are subject to VAT at the prevailing rate in force on the date of delivery.
All quotations for delivery, where applicable, are for the hours 08.00 – 17.00, Monday – Friday.
Deliveries outside of these hours are chargeable at a prevailing installation rate.
Prices quoted in a quotation or price list are subject to variation by the Company without notice.


Under no circumstances will the Company be liable to the purchaser for any loss of profit or any other
indirect or consequential damage or injury attributable to defects in the goods or otherwise in relation to the
performance of any contract entered into between the Company and the purchaser.


Where the Company supplies goods to the purchaser with any applicable warranty as provided by its
Suppliers, such warranties will only be valid as against the Company where the Company is able to pursue such
warranty claims with its Supplier. In any case where the Supplier of the goods to the Company is unable to fulfill
such warranties there shall be no obligation upon the Company to honour such warranty to the Purchaser.


The purchaser shall be liable for any non-recoverable costs incurred by the Company should the customer cancel any order it has placed with the company. All cancellations must be confirmed in writing within 48 hours of any verbal notification and in any case must be within 7 days from the date of delivery.


If the purchaser seeks to extend or delay delivery of goods, or refuses to accept delivery, at the agreed time the
company reserves the right to invoice the purchaser from the date of the original expected delivery date and
reserves the right to make a charge for disruption, loss of profit, storage costs or additional transportation
costs because of the purchaser’s actions.

Short or Incorrect Delivery and Defective or Damaged Goods

Claims for short delivery or delivery where the goods do not conform to the delivery note must be
made within 24 hours of receipt of goods. Claims for defective or damaged goods must be made in writing
within 7 days from receipt of goods.


To request a return or for more information on our Returns Policy, please contact Customer Services on
01204 395959 or alternatively, email sales@lancopak.co.uk.
Items to be returned must be sent back to LancoPak within 10 working days of delivery. If you return a product within this period of time in an unused and resalable condition*, there will be no charges to your account.
Printed matter is manufactured to order and cannot be returned once ordered, except for instances of
damage or defectiveness. Any accepted goods returned must be in a fully resalable condition*.
*A product is in a resalable condition when it is in the original packaging, not written on and the packaging is not visibly damaged.
If your products are damaged or faulty when delivered, please contact Customer Services team on 01204 395959 who will arrange a return and replacement.

Payment Terms

Payment terms are strictly 30 days from the end of the month of invoice. Any variation from this must be
obtained in writing from the Company.

Overdue payments

The company reserves the right to withdraw credit account facilities where accounts are not settled by the due date and all invoices, whether or not due for payment, become due for payment. The company reserves the
right to charge interest at 4% above the current base rate of Barclays Bank PLC on any invoice or part thereof
not paid by the due date.

Title of Goods

Until the purchaser has paid the Company the full purchase price of the goods :-The ownership of the goods shall not pass to the purchaser.
The purchaser shall be entitled to sell the goods in the ordinary course of business on the basis that to the extent permitted by law the proceeds of sale shall be the property of the seller.